FNB Business IS POOR SERVICE!! Basic requests are impossible!!!

I have a business bank account linked to a trust account. During the course of last year, I requested FNB Business to debit all bank charges from my business account and was assured that this has been completed yet every month I still get bank charges debited from my trust account which creates a TRUST DEFICIT for me which I immediately have to rectify. This is a simple request that I have conveyed on numerous times and signed the relevant forms at the branch but it still cant be resolved! I do not understand why this is so difficult for them to do.

As if the above was not enough, my business account was and still is blocked from international transactions despite me having completed and signed the international spend limit request and sent it through SEVERAL times! notwithstanding this, I still get DAILY emails and messages that my account has been blocked from international transactions. I do not understand why this too is also difficult to process.

The above requests are not rocket science and I have comp**** with all of their requisite documents, so I do not understand why they wont assist and this is hurting my small business!! What poor service delivery!!