FNB Business - Inactive account

FNB Business, opened a bank account online. Never activated it, never used it never got correspondence form the bank or account details via an email conformation. Received a letter of demand today insisting I pay outstanding bank fees. After calls to FNB business, then being instructed to talk to Collections. Once transferred, collections could not even pick up the business account in question or business name under my ID. Then I wasted more time on your secure chat option which did not help either as I was told to deposit, activate account and close it. I want this account closed and fees waived. FNB is welcome to contact me as I am really giving up in contacting you to resolve this