1 reviews | Active since Oct 2010
FNB Business - impersonal and *********** service
Impersonal, Faceless, ************. FNB Business banking froze my business account without notice, on a Friday and on pay day. The Fica documents needed updating. I called to explain that one of the directors was deceased and that we needed more time to deregister the director as the Estate is still being wound up. The next day the FNB froze all the accounts.
The business has been a client of FNB's for over a decade, it has a very active trading account. No-one bothered to call me, I had no notice that the account was going to be frozen and I have spent pointless hours on the phone to the Call Centre . I have spent almost an entire day trying to get the accounts operating again. I have had to cancel business meetings and put aside other important tasks . The branch that I hold the account at, Melrose Arch, does not have a direct line which works. The personal relationship manager, Sibusiso Khaba, has never bothered to get in in touch with me. FNB should be ashamed of itself no-one can be held to account, it is just a big conglomerate which provides impersonal and shoddy service. I will be moving the account to a better, more caring and efficient bank.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Mpho from the FNB ‘Care line’ called minutes after the first post, she was very sympathetic but totally ineffective. The accounts are still inactive . I have been managing the accounts for over 7 years. The accounts are very liquid, lots of cash, no issues there. My small business is being treated as if it was a major money launderer or some kind of ******** enterprise despite our record of good governance. Who decided to freeze the accounts and on what basis? A day of frantic calls to unaccountable, ******** call centre personnel yielded no results. Big FNB conglomerate doesn’t care . They are fired! Do not do business with FNB unless you lunch with top management otherwise this company doesn’t care.
Mpho from the FNB ‘Care line’ called minutes after the first post, she was very sympathetic but totally ineffective. The accounts are still inactive . I have been managing the accounts for over 7 years. The accounts are very liquid, lots of cash, no issues there. My small business is being treated as if it was a major money launderer or some kind of ******** enterprise despite our record of good governance. Who decided to freeze the accounts and on what basis? A day of frantic calls to unaccountable, ******** call centre personnel yielded no results. Big FNB conglomerate doesn’t care . They are fired! Do not do business with FNB unless you lunch with top management otherwise this company doesn’t care.