LL
Lebo L

1 reviews | Active since Oct 2016

20 Oct 2016, 10:07

FNB Business ***** Division

<p>Today marks exactly 3 months since lodged a complaint with FNB ***** division. After trying for a month to get feedback from the bank regarding this issue, finally on the 27th August 2016 the analyst dealing with this matter called me to tell me that they managed to get a certain amount back & it will be paid into my account within 14 days. When that didn’t happen, I called him so many times. To make a long story short, I am getting nowhere with this query & it has crippled my small business. I have always had good service from FNB but the ***** division has left me with a bitter taste in my mouth. My ***</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Oct 2016, 13:43
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)