FNB Business *****

I opened a ***** case in August 2020 after my phone was ****** and ********** somehow managed to hack into it, access my business online profile and made several eft transfers to a Capitec account and ewallets. This amounted to over R30k. This all happened on the 24th August 2020 and I only realised it on Friday, 28th August 2020 as there we notifications of the transactions coming through to me, and I immediately reported it to the FNB ***** line. I kept following-up with and I was told an investigator Loreal Ezrah was assigned. Upon following up again I was told the investigation was still underway. It has been months and to this day FNB has not updated me at all nor rectified my account. I have been recently trying to follow up again and the call centre still refers me to the Loreal Ezrah and her manager Ryan Govender and none of their phones go through. There is absolutely no help even if I go to a branch. This has been a disaster and the lack of communication and accountability leaves a lot to be desired.