FNB Business Forex Department single handily lost me my biggest client.

FNB Business Forex

I am beyond disappointed with FNB Forex, I have been trying to get them to release funds for a client event since 18 February, I have had to make countless calls where on the one call I was told it would take till the end of the business day for them to clear the funds and then they went mute. I have had to call them and every time I get a different story from their forex team, the latest feedback was that its their prerogative to take up to 30days to do a compliance check, this is absolutely frustrating as I will probably lose my biggest client as I am unable to deliver on an event that they have already paid for. so congratulations FNB you have single handily managed to ruin my reputation and lose me a client. for an organisation that is supposed to help grow business in SA, you lack of support and proactiveness is mind blowing. I will be moving all my accounts to another bank since you clearly don't need my business and will not assist when I need you the most.