FNB BUSINESS failing to provide me with feedback within 24 hours as promised. Bad Customer Care and lack of sense of Urgency

FNB BUSINESS a total mess.

I lodged a complain about FNB Business for giving me a wrong business transactional card (I app**** for a limited function and was provided with a full function).

This by itself was a mammoth task for me to get the card. Later once received it was a wrong one. On the 9th September 2021, I wrote a review here at helopeter about the incompetence FNB Business offered and they rep**** to me as follows:

"Good Afternoon

Thank you for taking the time to communicate with us regarding your complaint. Please note that your complaint reference is: ***

We would like to provide the best solution available to resolve your issue.

The complaint has been sent to the relevant department and feedback will be provided 24 Business Hours.

In addition we will further evaluate how we can prevent this problem from occurring again.

Please accept our sincere apology for any inconvenience this has caused.

Kind regards, FNB Business Banking"

Today its the 13th September 2021 and one would wonder if their 24hours they promised to have addressed the matter is still valid. It is now 96hours and I am still awaiting feedback which was promised within 24hours.

Should I trust them further with my business account or not?

This is bad Customer Care and bad business practice. They take time to handle our queries but they are quick to debit monthly fees and all due fees.