GR
Greg R

1 reviews | Active since Oct 2019

23 Dec 2019, 18:10

FNB Business eWallet ***********!

Hi,

I sent money as below on 13 December 2019 to my son's cell number, he has a contract phone and I inadvertently requested that he sends a USSD to retrieve the PIN. He cannot run a USSD from a contract phone as it keeps saying insufficient funds!!!! I have called *** on 13 December to ask them to return the funds.......... Nope can't help put me through to business Ewallet services................ line goes dead. callede again on 17/12/19 @13h46 call lasted 13min & 43 secs .... again cant help its a business account... put me through to business...........line goes dead ................ we have been away and returned today............ called Ewallet services at 17h47........... sorry it's a business account......... put me through .......line goes dead..... I mean seriously ***?????

Account no ***............... PLEASE CAN SOMEONE HELP REVERSE THIS TRANSACTION AT A COST OF R50 I BELIEVE????????????

Greg Robertson. ***

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Dec 2019, 09:33
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

 Hello Peter Complaints Team 

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