yK
yusuf K

1 reviews | Active since Nov 2013

28 Jan 2015, 17:54

FNB BUSINESS- DONT EVEN THINK ABOUT IT

I tried opening a new business account for my new business in MAY 2014, it was the worst mistake of my life, this is my second complaint on hello peter, couriers picked the required documents, the account was opened, we received the cards they were incorrect, the online banking never worked, so my money deposited in the account went in to bank charges for service fees that i never received!!! I cant access my account.<br> <br> I tried going in to a branch, westend, only to be very rudely told by STANLEY that i could not be helped, i cannot close the account, i cannot access the account!!! Online banking blames the branch, the branch does not want to assist as the account was not opened with them, before i left i tried to speak to STANLEY where he very rudely refused to talk to me then left. <br> <br> FNB you owe me back the service fees for the period as i was not granted any service. You cannot force me to keep this account due to your *********** staff. I DEMAND THIS ACCOUNT TO BE CLOSED IMMEDIATELY, I DEMAND THE MONEY I TRANSFERRED INTO THE ACCOUNT TO BE TRANSFERRED IN FULL TO ME, AS I WAS NOT GRANTED ACCESS TO THE ACCOUNT.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jan 2015, 08:16
Official
Hello Retail Solutions,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 612762.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)