FNB Business does not care a bit for clients!

My account was frozen due to outstanding FICA documents. After being sent up and down to resubmit the same document time and time again, it was finally done. On Wednesday 11 March, FNB contacted me and told me I would be contacted again the next morning at the latest to verify information and have my account activated. It is 18 March, I still have not been helped, yet FNB claims to want to help?? I've called time and time again and all I ever get is escalation after another, is my problem being escalated to the heavens? I've lodged a formal complaint and all that came of it was another two phone calls on Monday 16 March to promise me that again, all my documents have been received and I'd be contacted the following morning (17 March) the lady even had a little attitude about it. It's past the morning of the 18th and FNB could not be bothered!