FNB BUSINESS DESK ***********

About 2/3 months ago I called the business desk to request a downgrade of my gold business Cheque Account to business zero as I met the requirements. The consultant on the line confirmed that my account had indeed been Downgraded. This was however a lie because my account still incurs normal charges. Today I called to downgrade my account and it was a nightmare. Firstly the business desk voice automated system is a pain as it cannot understand my request and I have to try multiple times. Secondly I spoke to three consultants and they all redirected me as they claimed they could not assist in downgrading my account and I had to chose a new option. Thirdly the last consultant told me that downgrading a pre-existing account was no longer an option and I had to lodge a query to find out why my account was not Downgraded initially. I could not even lodge that query because when I tried the automated voice prompts frustrated my efforts. FNB charged me for months after assuring me that my account was Downgraded and I want my charges for those months back as well as my account to be downgraded as promised. FNB should also review its business desk because it's frustrating as a customer to speak to consultants who will pass you around and tell you your request is not in their portfolio. The automated voice system is ******* altogether because it requires you to try many times before you can even be directed to a consultant who can't even help you. I am furious that I had to spend 30 minutes on the phone today and deplete all my airtime for nothing.