FNB Business desk doesn’t deserve to be in business!

On 23/10 I raised an issue to request clarity on whether the account holder name on my business account was my name or the business name. Sent Laverne Claasen a screenshot and she rep**** that it had been escalated. I have not received any response and my follow up email to her was ignored. On 3/11, I DM’ed @RbJacobs on twitter and escalated the issue via that platform. My last correspondence was on 8/11 which read “Hi there. The team is still looking into your query and you'll be contacted as soon as possible with feedback.”. Seriously???? How hard can it be???