FNB Business Desk Agent infers that I might be making up claims

We contacted FNB online via their website to apply for certain business credit facilities (the business is close to 6 years old - been with FNB since the beginning of the business) and as it was a weekend, they have no option to upload the documents online or apply directly (which I can understand to an extent), so your only option is CALL ME BACK or AN AGENT WILL CALL YOU BACK.

Come Monday, I get multiple calls from the FNB Business Desk and FNB, BUT as per usual the calls drop when you pickup or they ring twice and then stop. This is an FNB tactic, so that you HAVE to call them back. So then WHY have a CALL ME BACK option or say AN AGENT WILL CALL YOU??

We are trying to sort out the credit facilities and no one is legitably trying to assist AND when I press call on the number that 'tried to call me' (FNB Business Desk), then I get attitide from the guy on the other end basically saying that he woul have to investigatre me 'claims that someone tried to call me' and if they did then he can only try and escalate it...REALLY?? I phone the person/department who called me and hung up and I basically get told they'll see if it is really happening and then maybe follow up.

This is daft and a terrible way to deal with your business cleints.

I'm STILL waiting for a proper call to sort out what I app**** for and I need a proper person in the know to speak to. What I don't need is FNB trying to make me out to be a ****.