FNB BUSINESS CREDIT CARDS SLEEPING DIVISION

I have app**** for a gold business card on the to migrate from Black Business Card to gold first I was told to have axxcess to slow lounge via this black card then I was charded a double payment for visiting Slow lounge so I decided to downgrade . I was informed on the 1 st september that my card will be deliverd Monday the 4th .I was told to inform the card division to move the credit from the old to the new card by Daren case: ********** 9 I phone on Monday to confirm the new card and today the funds weren't moved after which I called the C/Card division spoke to 5 different people and was told they will escalate this issue That call was 15 min from my mobile costing me time and monies and I'm still awaiting positive feedback that what I call Sleepy Service ,doesn't matter as FNB rather invest in improving their customer service that all these fancy adverts promising you the world lets see how effiecent the card division can be HAHA time 12:22 7/9/2017