FNB BUSINESS CREDIT CARD DIVISION TOTALLY UNHELPFUL

Our business was recently rewarded with various extras from FNB which included an upgrade from silver corporate credit card to gold corporate credit card. We received the gold credit card via courier several months ago but have not been able to use it or any of its benefits as it has not been activated. I contacted the business banker who assisted with the upgrade who informed me that the silver card needs to be settled in full before the gold card can be activated. I left it at that until I noted that we are being charged a monthly card fee for the gold card which we cannot use. I decided to withhold payment until the upgrade was completed and the gold card activated. That blew up in my face and I was contacted by FNB card collections who demanded I pay the outstanding amount by tomorrow 20-10-2017. I decided to give it another try to get the upgrade completed phoned the business card division and even when I threatened to write this report I was told nothing will be done until the silver card has been paid in full. NOW MY QUESTION WHY WAS THE GOLD CARD ISSUED WHILE THE SILVER CARD STILL HAD AN OUTSTANDING BALANCE IF THE BALANCE COULD NOT BE TRANSFERRED TO THE GOLD CARD. WHY WAS THE UPGRADE DONE PARTIALLY WHEN WHO EVER DID IT KNEW FULL WELL THAT THE BALANCE COULD NOT BE TRANSFERRED. WHY AM I BEING CHARGED CARD FEES FOR A CARD THAT I CANT USE. IT IS MY CONCLUSION THAT WHO EVER DID THE UPGRADE WAS EITHER TOTALLY *********** OR JUST COULD NOT BE BOTHERED WITH THE FRUSTRATION AND INCONVENIENCE CAUSED. THANK YOU FNB FOR THE EXTRAS ON OUR BANKING PROFILE BUT WITH THAT UNFORTUNATELY COMES SHAME ON FNB CORPORATE CARD DIVISION FOR MAKING A TOTAL HASH UP OF THE UPGRADE.