FNB Business completely USELESS!!!!

Absolutely ****ty customer service and this is for a business account!

I app**** for my account on the 15th of September, they said they were going to send me a document that needs to be completed and sent back along with my Fica documents, by the 20th after I have not received anything I called, they said it was sent on the 16th (I obviously did not receive it) We changed the email address to my personal email and they said they will send it, Again nothing, called again on the 23rd when I was advised they sent it but forgot to put .com after outlook! They fixed it and said they would escalate the matter, today 3 business days after the last call made I have still not received any documents and I have clients waiting to pay!

This is frustrating to say the least!!!! 3 days to send an email with an attachment??? pathetic! and then I have to wait another 3 days for validation! I am applying with another bank FNB is USELESS!!!!!! if I could give a -5* rating I would!