FNB Business client Services

In short - We are trying to get a bank code on our business account for a supplier because FNB says our account doesn't exist when the supplier put in a request. I called - got the relevant forms to complete, which was done and emailed. Got a ref number and told that turnaround time was 24 - 48 hours. After 48 hours I get a message that the ref is closed as I did not provide them with the same info that was on the form first submitted. I resubmitted the correspondence. I then get a mail back asking again (third time now) for the info and what acc can they use to charge for the request. I should be asking them to pay delay in business operation seeing that we nearly 2 weeks awaiting a bank code for an account, that they say they cant find but have no problem finding when charges need to be debited. If this is how their business division is being run, I hate to know how the poor private people are being treated. Its unacceptable for the fees we pay!