1 reviews | Active since Apr 2018
Fnb business cheque card takealot delivery team
After having gone through the online business account application I finally get an SMS from fnb that takealot will contact me to arrange for the delivery of our business cheque card on the 19th of April. Good news indeed... But not quite... As takealot delivery team rings your phone,when u answer they automatically hang up and send u an SMS claiming that they have failed to contact you for the delivery of the cheque card.(I have an annoying thread of these SMSes)...if you call them either they're too busy to pick up or they just don't pick.....now going for the long weekend. When will this card be delivered.... Let's see....maybe 2 May after the holidays...2 weeks later!...or 3. I really don't think a bank like fnb should use this highly unprofessional team.
Good Day Lorta
Thank you for your posting,
We sincerely apologise for the delay in response.
We have noted that a special request for urgent delivery had been sent to the relevant department.
If you have not yet received your card, kindly contact us so we can escalate this further for you.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Lorta
Thank you for your posting,
We sincerely apologise for the delay in response.
We have noted that a special request for urgent delivery had been sent to the relevant department.
If you have not yet received your card, kindly contact us so we can escalate this further for you.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***