FNB BUSINESS CARD RENEWAL PROCESS NOT UP TO STANDARD

It seems that Fnb does not care about small business clients. My Business card, which we swipe every single day, expires end Feb. I called the Fnb Business number at the back of the card 10 days before expiry. I was informed that the matter would be escalated. Called again 3 days later to ask, when I was informed that the card is with couriers. I was kept on the line for more than 20 minutes and the line cut. Today is Friday and my card is expiring on Saturday, Up to date I have not received a single sms from Fnb or the courier company about the card. Fnb should be the one initiating the card renewal progress. Small Business clients should not be phoning after them to have their cards renewed. Matter was escalated.... nothing happened.