FNB business banking/card machine department nightmare!!

FNB business banking/card machine department nightmare!!

After waiting for weeks on a business card machine, the card machine was delivered to the wrong company, eventually after so much unnecessary complications and taking most of our time in calling and following up, the technician finally arrived at Twist Of The Wrist Motorcycles, Paarden Eiland. We immediately noticed he was annoyed, rude and had no interest in helping us with setting up the device and training or explaining instructions to our staff.

The device was set up with great difficulty from the FNB technician, the terminal number was put in incorrectly as well as the incorrect merchant number and company name.

The technician failed to mention to our staff, that a portal needed to be set up resulting in transactions amounting to a big sum, going into the incorrect account.

FNB was notified and took absolutely no responsibility, blaming the company which delivered and set up the machine (which is a third party company)

After days and hours of trying to contact and get through to speak to a customer service consultant, Twist Of The Wrist Motorcycles is still out of pocket.

How could a corporation of this size take no responsibility for the large sum of monies their client has lost ?! And now just wants to pass the buck !

WHAT HAPPENED TO CUSTOMER SERVICE?!