FNB Business Banking - Time Wasters

FNB business banking and the CIPC registration process is a joke. The registration took weeks, whether if I had just gone through CIPC it would have taken a few days. Furthermore, I had to spend money at CIPC to change the financial year, as this was not done correctly by FNB. A poor user experience overall for the entire process, especially when you position yourselves as innovative digital bankers.

Another mistake made by the registration, only one director has management over the bank account that is automatically created by FNB, but of course both directors need access!This means we cannot administer our account properly.

Not a single person on the other end of this CIPC registration email is accountable for ensuring that the registration is done properly. Every time I called in with an issue, I had to speak to a different person and explain everything all over again, or resend documents.

Now we are in the process of trying to add the other director to the bank account. We emailed 9 days ago, got a call promising a call from another department to sort the issue out, still nothing! Why is is so difficult to give another director access to the business account? Why is it taking so long? Why is nobody accountable? Why does nobody communicate? Why do I have to resort to a service like Hello Peter to get anyone's damn attention?