FNB Business Banking Terrible Service

Absolutely horrific service received from FNB business banking for my wife's small business. App**** on the app for a business account and was called back by a representative and the card was delivered swiftly on the 20th October. It is now the 10th of November and the bank account is still not active. After numerous frustrating calls with the same message being spewed, documents need to be resubmitted. I do not think they understand what impact this has on a small business having to wait more than 21 days for an account to be activated.

I have always been the one to punt for FNB as I have received good service in the past in my personal capacity. This frustration has left a bad taste in my mouth and I am considering switching banks.