FNB Business banking- terrible service

I have been trying to apply for a Business account for over a month. I always send the required documents, then get an automated response that I'd get feedback in 3 business days, but I have never received it in the month that I've been submitting documents (almost once or twice in a week).<br> When I call after 4 days I get told that an item is missing, but its only after I've called, after their turnaround time had elapsed.<br> The consultant I spoke to today (12pm) kept me on hold for more than 3minutes, then the second time he put me on hold without asking me or atleast letting me know.<br> That was just terrible service (1. Turnaround not honoured by the Bank, 2. No feedback given, 3. Consultant putting me on hold without asking nor telling me the reason why he put me on hold).