1 reviews | Active since May 2017
FNB Business Banking Service is Terrible
<p>Several weeks ago, I opened a business account with FNB - the account is still not active and I just receive the same correspondence from FNB each time I enquire or try to find out what is happening with the account. They will always get back to me in 2-5 business day - I still have no idea what is happening with the account. Their phone lines are always "experiencing a high number of calls" and I never get through, because who has time to stay on the line for an hour? </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Well thanks for the response FNB, but the fact that you have logged a complaint on my behalf is of little comfort to me since I have logged several complaints on my own behalf. Of these several complaints I have received one phone call - this morning. I was promised the moon and the stars and told that my account will be finalised and ready today - another lie from the bank I wanted to use for business and personal banking. Please don't log complaints on my behalf unless someone intends on solving the problem.
Well thanks for the response FNB, but the fact that you have logged a complaint on my behalf is of little comfort to me since I have logged several complaints on my own behalf. Of these several complaints I have received one phone call - this morning. I was promised the moon and the stars and told that my account will be finalised and ready today - another lie from the bank I wanted to use for business and personal banking. Please don't log complaints on my behalf unless someone intends on solving the problem.
And another thing, your Hartbee****rt branch is a place one should only go if one wants to ruin one's day. The staff are very friendly and very helpful, but the fact is that the chances of a person getting helped are scarce, - an elephant is more likely to grow wings and fly to the moon - maybe I exaggerate but I have so much time to think and come up with these metap****s when I wait to get helped at FNB Harbee****rt. There are 8 counters with exactly 2 people (most of the time 1 person) working at a counter. The number machine used to say that estimated waiting time is 5 minutes. - then one day after waiting an hour, one customer yelled at FNB to correlate their machine so that the estimated waiting time is more accurate - one time FNB actually listend to a client, they correlated their machine. The next time I went in, the machine told me I would wait 58 minutes - the machine did not lie.
And another thing, your Hartbee****rt branch is a place one should only go if one wants to ruin one's day. The staff are very friendly and very helpful, but the fact is that the chances of a person getting helped are scarce, - an elephant is more likely to grow wings and fly to the moon - maybe I exaggerate but I have so much time to think and come up with these metap****s when I wait to get helped at FNB Harbee****rt. There are 8 counters with exactly 2 people (most of the time 1 person) working at a counter. The number machine used to say that estimated waiting time is 5 minutes. - then one day after waiting an hour, one customer yelled at FNB to correlate their machine so that the estimated waiting time is more accurate - one time FNB actually listend to a client, they correlated their machine. The next time I went in, the machine told me I would wait 58 minutes - the machine did not lie.