DT
David T
1 reviews | Active since Feb 2014
11 Nov 2022, 11:06
FNB business banking service, a new low surely
Been trying to get authorisations amended between 2 existing shareholder/directors since the end of August and still not finalised.
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David T's updateReviewer Update
11 Nov 2022, 11:51First email to Nonhlanhla Masengeni was on 30 Aug. She is the business bankers assistant. Emailed her as getting hold of the actual business banker is a total waste of time. After 3 weeks of no reply whatsoever queried her on 22 Sep. She apologised for ignoring us so thats something ...........
After that various emails were copied to Mabesa, Tanki (***), Ramokgopa, Tshegofatso, ***, Mnisi, Jim, *** (Relationship Manager), *** (sent me an email on 12 October that queries would be investigated and rep**** to before end of business that day.
Anyway whilst progress is made at a snails pace if you do not query and follow up on information supp**** nothing seems to transpire.
As an example the very first email sent 30 Aug had no response until we queried.
On 21 Oct I sent our CIPRO document to confirm the address, no acknowledgement of the document ever received. My query on 26 Oct met with the reply that the registered address is not acceptable. If that was the case why not say so when I sent the CIPRO in. Rates account sent in on 26 Oct. Again no acknowledgement of receipt. I queried progress on 2 Nov, no reply. Again queried on 7 Nov and at least got a reply that all should be OK.
I sent a mail on 8 Nov that the profile I use that has this account and a different business account on has not been sorted out. Asked if there was another banking profile that I am not aware of that I should be logging into. No reply received so far.
Now maybe you can say that no reply (or even acknowledgement of receipt and we will come back to you) from my email sent on 8 Nov is not that bad, well ok but this process started 30 Aug.
After that various emails were copied to Mabesa, Tanki (***), Ramokgopa, Tshegofatso, ***, Mnisi, Jim, *** (Relationship Manager), *** (sent me an email on 12 October that queries would be investigated and rep**** to before end of business that day.
Anyway whilst progress is made at a snails pace if you do not query and follow up on information supp**** nothing seems to transpire.
As an example the very first email sent 30 Aug had no response until we queried.
On 21 Oct I sent our CIPRO document to confirm the address, no acknowledgement of the document ever received. My query on 26 Oct met with the reply that the registered address is not acceptable. If that was the case why not say so when I sent the CIPRO in. Rates account sent in on 26 Oct. Again no acknowledgement of receipt. I queried progress on 2 Nov, no reply. Again queried on 7 Nov and at least got a reply that all should be OK.
I sent a mail on 8 Nov that the profile I use that has this account and a different business account on has not been sorted out. Asked if there was another banking profile that I am not aware of that I should be logging into. No reply received so far.
Now maybe you can say that no reply (or even acknowledgement of receipt and we will come back to you) from my email sent on 8 Nov is not that bad, well ok but this process started 30 Aug.
DT
David T's update11 Nov 2022, 11:51
Reviewer Update
First email to Nonhlanhla Masengeni was on 30 Aug. She is the business bankers assistant. Emailed her as getting hold of the actual business banker is a total waste of time. After 3 weeks of no reply whatsoever queried her on 22 Sep. She apologised for ignoring us so thats something ...........
After that various emails were copied to Mabesa, Tanki (***), Ramokgopa, Tshegofatso, ***, Mnisi, Jim, *** (Relationship Manager), *** (sent me an email on 12 October that queries would be investigated and rep**** to before end of business that day.
Anyway whilst progress is made at a snails pace if you do not query and follow up on information supp**** nothing seems to transpire.
As an example the very first email sent 30 Aug had no response until we queried.
On 21 Oct I sent our CIPRO document to confirm the address, no acknowledgement of the document ever received. My query on 26 Oct met with the reply that the registered address is not acceptable. If that was the case why not say so when I sent the CIPRO in. Rates account sent in on 26 Oct. Again no acknowledgement of receipt. I queried progress on 2 Nov, no reply. Again queried on 7 Nov and at least got a reply that all should be OK.
I sent a mail on 8 Nov that the profile I use that has this account and a different business account on has not been sorted out. Asked if there was another banking profile that I am not aware of that I should be logging into. No reply received so far.
Now maybe you can say that no reply (or even acknowledgement of receipt and we will come back to you) from my email sent on 8 Nov is not that bad, well ok but this process started 30 Aug.
After that various emails were copied to Mabesa, Tanki (***), Ramokgopa, Tshegofatso, ***, Mnisi, Jim, *** (Relationship Manager), *** (sent me an email on 12 October that queries would be investigated and rep**** to before end of business that day.
Anyway whilst progress is made at a snails pace if you do not query and follow up on information supp**** nothing seems to transpire.
As an example the very first email sent 30 Aug had no response until we queried.
On 21 Oct I sent our CIPRO document to confirm the address, no acknowledgement of the document ever received. My query on 26 Oct met with the reply that the registered address is not acceptable. If that was the case why not say so when I sent the CIPRO in. Rates account sent in on 26 Oct. Again no acknowledgement of receipt. I queried progress on 2 Nov, no reply. Again queried on 7 Nov and at least got a reply that all should be OK.
I sent a mail on 8 Nov that the profile I use that has this account and a different business account on has not been sorted out. Asked if there was another banking profile that I am not aware of that I should be logging into. No reply received so far.
Now maybe you can say that no reply (or even acknowledgement of receipt and we will come back to you) from my email sent on 8 Nov is not that bad, well ok but this process started 30 Aug.