1 reviews | Active since Jul 2009
FNB BUSINESS BANKING RIPOFF
I run a small micro consultancy business with a turnover smaller than most FNB banking execs pay packages.
In addition to a base charge of R 235 per month for the dubious pleasure of having an account, FNB takes more than its pound of flesh by levying imaginative and punitive charges for minor infringements such as allowing a bank account to go R 240 overdrawn 'in excess' is what they call it. So I pay R 155 for an amount of R 240 excess. Who in their right minds would be monitoring their business account for going a couple of hundred Rand overdrawn over the weekend. Upon lodging an official complaint, I get the usual brush off that says they are allowed to charge whatever they like because we signed on the fine print. SO here is my response to FNB -
Please be assured that this kind of shenanigan engenders ZERO loyalty from your customers who already endure your endless high charges.
I will be making this disgrace public and be assured I will be closing this account at my first available opportunity. To call your email address 'Business Care' is the most hideous irony imaginable.
Good day and I hope you all sleep well on your executive pay packages. You who hide behind anonymous email addresses.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
