FNB Business Banking – R54,000 Held for 3 Months With No Clear Answers

am extremely disappointed with the way FNB has handled my business account.

I opened a business account with FNB, but shortly afterwards I experienced problems with the FNB app, which prevented me from making payments from my account. I had received payments from clients, but because the app was not functioning properly, I was unable to access and make the necessary payments.

As a result, one of my clients cancelled a project and requested a refund. I had to refund the client using funds from my other bank accounts. The client then lodged a complaint/claim against my FNB account, and FNB subsequently placed my account on hold.

FNB requested supporting documentation, and I provided all the documents requested, including proof of payment showing that the client had already been refunded.

It has now been three months, and my account is still on hold. Approximately R54,000 of my money is being held by FNB.

During this time, I have personally gone to the bank numerous times, made countless phone calls, and sent numerous emails trying to get assistance. Unfortunately, nobody seems willing or able to provide a clear explanation as to why my account remains restricted or when this matter will be resolved.

I have been told that an investigator is handling the matter, but I have been unable to reach the investigator despite numerous attempts to call and email. I am receiving no meaningful feedback or concrete timeline.

This situation is seriously affecting my business and my personal finances. I understand that banks need to conduct investigations and comply with their procedures, but three months without a clear explanation, proper communication, or resolution is unacceptable.

I simply want FNB to provide:

A clear explanation of why my account remains on hold. An update on the status of the investigation. A clear timeline for resolving the matter. Access to my R54,000, if there is no legitimate reason for it to remain restricted. I chose FNB because I expected professional and reliable business banking services. Instead, I have spent three months chasing answers and getting nowhere.

FNB, please urgently investigate this matter and provide me with a proper response and resolution.