FNB Business Banking POOR servive

Went in on 25/05/2018 to open a new business account for a newly established Body Corporate. Submitted all documents required by consultant and account was opened. Two days later, the account is blocked, and received an sms stating that documents are outstanding...The number to dial indicated on the sms just rings. I went into the Platinum Park branch again and now they indicate they need more documentation!? why was this not indicated ony first contact? Why not ask for documentation and give a timelime to submit, instead of just blocking the whole account?? Thinking of closing all my accounts at FNB.