FNB BUSINESS BANKING PATHETIC!

I received this message: VOTING RIGHTS A letter from the authorised representative confirming the names of those holding 25% or more of the Entity's voting rights at General Meetings OR the document attached to the original email Related Party Form confirming the percentage voting rights at General Meetings.

I've sent through my Memorandum of Incorporation several times since there was no form attached. This should suffice. I cannot get through to a Business Banker on ***. I am now told that FNB did not receive the documentation and that my account activation is pending, until they receive the above documentation.

This is so pathetic! My first time with FNB thinking they are the more innovative and client centric bank. My experience has definitely changed my opinion.

Can someone please help? ?