FNB Business Banking - Not worth a single star

<p>Just posted on Hello Peter and being forwarded to the banking Ombudsman.</p> <p> </p> <p>All I seem to be doing with my time is posting review after review after review in the hope of a solution.</p> <p>Since Wednesday last week , I have had nothing but zero service delivery from a bank which prides itself on service and advert after advert after advert as to why people and businesses need to switch to FNB.</p> <p> </p> <p>Still , I have no online banking access from a business platform and still no debit order collection facility.</p> <p>I sit here and wonder as to my online application whereby it told me that I qualify for a business account and then a few options came up , one being please tick the box should you want debit order collections.</p> <p> </p> <p>I clicked on the box and submitted my application which was approved, once I battled for many day to get the account opened and taken off hold, on Monday morning ( this morning) I contact FNB only to be told that they now need to load a trusted certificate on my computer and that this is a facility which needs to be credit vetted and a facility put in place for these debit orders and that this would take about a week to activate.</p> <p>Firstly this was not disclosed from the onset and is false and misleading, this will also be sent together with my other reviews to the banking ombudsman for review and rebuttal.</p> <p> </p> <p>The only sign of light at the end of a really long and dark tunnel was a phone call from a gentleman named EUGENE from FNB this morning.</p> <p> </p> <p>What an asset to your company, friendly, helpful and a caring attitude sorely missing by the rest of the staff at FNB.</p> <p> </p> <p>Let's wait and see if Eugene can sort this out, if he can't then it might be a job for Metropolis's favourite son - SUPERMAN</p>