FNB business banking not assisting their clients anymore.

I have been allocated a business banker or relationship analyst, but since she has been appointed, I have had a issue with her not performing her duties or not assisting, 1st the account was opened but never forwarded, then my internet profile got blocked on month end, and it seems she forgot to forward my reset documents to the correct department. Now I am battling for a 3rd time to get a bank confirmation letter on a trust, that is stamped with the correct banking details on it. Seems that FNB does not value their customers anymore, just another number.