FNB business banking no communication at all

I have been waiting since the 24th February 2020 for FNB Business banking to get back to me regarding a name change. I was told It would take 3 working days. Today is the 9th of March and when i emailed RB Jacobs (the contact email address I found on twitter ) i am told the same thing. Thank you for your mail and I apologise for the delay.

I confirm that the team is currently attending to this and they will be in touch with you shortly to discuss.

This is pathetic service as I am a new customer to FNB. Would not recommend them to anyone.