FNB Business banking means zero support

I would like to know why as a business owner I do not have a dedicated person I can speak to, why when I call your call centre I have to hold for each and every enquiry for a minimum of 30 minutes only to be told I cannot be assisted and transferred elsewhere only to be subsequently cut off, why you issue cards that do not work - cannot transact online when they are replaced, why you are so absolutely useless and why you consistently fail to offer any human support to your clients? Is this working for you? Are we just numbers in the machine and you can afford to lose our business? As clearly no one at FNB really gives a damn.