FNB BUSINESS BANKING LACKS RELATIONSHIP MANAGER - VERY BAD

I have just experienced the most bizarre experience from FNB Business Banking. I have a new business account with FNB, this account went for just over a month in excess of R305. Today receive a message from the some attorneys that says my business account was handed over for legal action to SDK Attorney for the payment of R334.36. When I raise this with FNB Business Banking they confirm that indeed I need to contact the Attorneys to pay the amount. Since opening the account I have never received a single call from an FNB Business Banker or anyone for that matter, yet it took just a month for FNB to throw my account to Attorneys. From a relationship banking point of view FNB has really lost it, relationship banking at FNB does not exist at all. I've also experienced the lack of relationship management several times with my Personal accounts as well. How do you as a bank entrust the most important element of Relationship Management with your clients to collection agents or Attorneys. You don't know me at all as your client because I am fairly new, and you just through me to Attorney for just going a month with a negative balance of R305.

THIS IS REALLY BAD FNB, VERY BAD.