FNB BUSINESS BANKING KYC DEPARTMENT

IF I HAD TO GIVE THEM A ZERO I WOULD TRYING TO HAVE THEM CHANGE THE NAME TO ONE OF 2 BUSINESS ACCOUNTS THAT I HAVE WITH THEM BUT THEY HAVE GONE FROM BAD TO WORSE UNLIKE BEFORE YOU JUST CALL IN AND THEY CAN PICKUP THE NEW BUSINESS NAME APPROVED ON CIPC AND THEY HAVE IT CHANGE SAME TIME WHILE YOU ONLINE WITH THEM . THIS TIME AROUND THEY HAD ME SEND AN EMAIL WHICH I HAVE DONE WITH RELAVENT DOCUMENTATION PROOF OF ADDRESS , CIPC NAME CHANGE AND MY IDENTITY COPY SO THEY CAN HAVE IT CHANGED BUT UNFORTUNATELY I HAD TO CALL FEW DAYS LATER TO FIND OUT NOTHING WAS DONE AND NOW ESCALATED FURTHER . THEY MAKE US PAY TO CALL THEM AND WAIT FOR OVER 20MIN ON A CALL JUST TO LET YOU KNOW ITS NOT DONE YET. THIS IS FNB BUSINESS BANKING SERVICE . UP UNTIL NOW NOTHING HAS BEEN DONE FOR SOMETHING THAT SIMPLE. YET THEY ARE SUPPOSE TO BE LINKED WITH CIPC.