FNB Business Banking is so ***

I have been with FNB for about 10 years and I could not say a bad word about my experience. It has always been easy and convenient.

I opened up a business with FNB based on this experience about 3 weeks ago and it has been the most woeful experience! I was assisted by a lovely woman named Sibongile who did her best to help me with verifying my device, but because of this antiquated process, she was unable to help me beyond making clear that I would need to make a transaction from the account and wait 7 days. I have not received my bank card nor can anyone update me on when I will receive it because... I need to have my device verified in order to get those answers.

At this point, I'll be investigating alternatives and will likely be opening a business account with another bank before the 7 days are up.

Sibongile did explain that this is something that is under investigation internally, but I don't know how you have any Business clients with this redundant and useless process and system.

Sibongile is the only reason I have not put an immediate stop to this process, give her a raise and a hug!