FNB Business Banking is a LAUGHING MATTER - No response or feedback at all.

We are a major logistic company with a FNB Business Account. Because of slow payments from our customers I app**** for an overdraft to serve as a buffer, should the business need it during this time.

The 1st application was made on 6 January 2025 when we at the FNB branch in Vaal Mall. The consultant said that he could not handle the request, but will refer it out. We received NOTHING.

So on 16 January 2025 I called the FNB Business Bank division to apply for an overdraft. The call dropped because I were on the call via the banking app and had to approved the transaction. No call backs!

So on the 17/18 January 2025 I called the FNB Business Bank again to just confirm if they have all the information for the application as the call dropped and nobody called back to request for additional information. The ensured me they have all the information and it will take 3- 5 BUSINESS DAYS to get feedback.

Today is the 30th of January 2025 and despite my follow-up calls on the 23, 27 and 29 January 2025 - I STILL HAVE NO FEEDBACK.

On the 30th of January I sent a message on the FNB Self Service Chat - just to get another reference and a notification that they will respond in 1-3 business days:

FNB Business Division this is a laughing matter!! It feels like someone is joking with me - we are talking about BUSINESS BANKING ...?

Our personal bank accounts are also with FNB and the assistance we are getting for that is fine.

So what on earth is going on in FNB BUSINESS BANKING?

I don't run a tuck shop, but a commodity transport business and are involved in various international businesses.

This is totally unacceptable.