FNB Business Banking horrible service

I have banked with FNB for over 8 years and never have I ever received such bad service from them. It has taken over a month and I still don't have an active Business account. In the last month I have called about 12 times had to resend my documents 5 times because they couldn't view my documents properly even though on my side I could read them just fine. Then in the last week and a half my issue had been escalated to a manager I was told that I would be contacted by monday the latest. I then called on wednesday again and was told that I would be contacted with in the business day, today is friday and no one has called me. I called now at about 13:40 the call was answered but no one was answering even though I could hear someone talking. I then the call was put down on me. Then I called again and asked to speak to a manager after 10 min of waiting for the manager to answer I was once again cut off. I called a 3rd time and was told that my issue had been escalated now again from my previous call to speak to the manager. So I ask you how many times are you going to escalate my problem and how many times am I going to have to call you for a simple bank account. Changing my Bank!!!!