FNB Business Banking Gross Incompetence

FNB has basically mad it impossible to open a business bank account. As a former employee, it saddens me how useless their internal processes have become.

I first tried to register for a business bank account via online banking on 19 June 2018. I received a reply requesting some documentation in order for the account to be opened and activated.

I have send them these documents 5 times since then. The first 2 times I received a "Mailbox full" message.

Then they just don't respond to say whether the documents are valid, or what the status of the account is. I had to go to the branch on Monday June 25, and after speaking to one of the consultants found out that the documents were indeed received, but that nobody had looked at them. They said they they will confirm within 48 hours if the account is active.

Today is Thursday, 3 days later and still no communication. I mailed the consultant I spoke to at the Woodmead branch on Monday, and she advised me that there is still a hold on the account, and that I should contact the KYC department.

I have been on hold for about 45 minutes already, as I am writing this review

I find this totally unacceptable, as FNB is providing products which they DO NOT have the competence to support.

This level of gross incompetence is beyond comprehension, and the lack of accountability within FNB's business banking department defies logic