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Tanya V

1 reviews | Active since Sept 2024

30 Oct 2025, 09:21

FNB Business Banking – Extremely High Fees

I opened two FNB Business Accounts online in August 2025, selecting the Business Bundle Option for both, under the impression that the fixed monthly fee would cover my regular transactions.

In the first month, I paid only R34.90 — understandable as the accounts were new. In month two, I hardly used the accounts and was billed the expected R349.00 monthly bundle fee per account, exactly as I signed up for.

However, this month I was shocked to find additional charges of over R800.00, for cash sends and ATM withdrawals — on top of the bundle fee! FNB also limits eWallet transactions to R3000 at a charge of R80.60 per send, and it costs R131.00 just to withdraw R5000.00 at an FNB ATM.

I contacted the FNB Business Call Centre to try and resolve this, but all they can do is log a call — no real assistance or follow-up.

FNB, you are doing a great job of chasing new business clients away. Your banking fees are excessive and your service extremely disappointing.

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Replies (1)
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Tanya V's update06 Nov 2025, 12:17
Reviewer Update
this is the email i received Good day MRS TANYA VENTER

Thank you for writing to us. We acknowledge receipt of your complaint.

Ntombifuthi Kgabi, (business manager) has confirmed that she has contacted you to discuss the pricing option on the business account.

The complaint will be closed as resolve.

Kind regards
Byron Vallar

I then send an email asking for contact details for Ntombifuthi Kgabi, no reply received