FNB Business Banking - Disgrace!

I have been utilizing FNB for my business banking from the start and last week due to a new transaction all my banking facilities have been blocked. This transaction was legitimate but the ***** team flagged it and blocked it without even contacting us to let us know this.

We have tried to resolve the issue and confirm the transaction but have been met with 15 dropped calls, consistent transfers to the wrong departments, and numerous different people without the issue being resolved. I have been promised callbacks (when on the ***** line) and not one person has returned a call, I have contacted via twitter and been promised callbacks (again no call back).

This has now been 5 days without any banking and access to my card and payments bouncing left right and center. I have not resolved the issue despite over 25 phone calls and more time on the phone and I care to admit.

I am absolutely furious I am now taking this to the Banking Ombudsman as this is disgraceful and unacceptable service. I will move my account over this.

If you are considering FNB for business banking, think twice.