FNB Business Banking - Director and shareholder changing via business helpdesk.

I have been trying for weeks to change the directors and shareholders on my fnb business account and to-date the matter keeps getting escalated with a 48-hour waiting period for feedback, to which no feedback is given. I have emailed the permissions department thrice with no response after their request for documents on the 23rd June 2021.

Why is there an online system when you waste all your airtime trying to call and waiting extensive periods on the phone with no assistance but a mere "your reference has been escalated and you will receive feedback in 24 to 48 hours" or they you're told that the relevant department is not on the chat and do not have contact numbers.

In the current pandemic our directors are not allowed to travel in order to process such a simple change in a branch and were informed that the process should be quite quick via the business helpdesk.

This is really unacceptable as our new director was appointed 1st May 2021 and to-date we are not able to add the director and change shareholders.