FNB Business Banking

I had a business account with FNB nearly 10 years ago and never experienced any issues. I also have my personal banking profile with FNB. I recently registered a new business and based on prior experience and the fact that I'm fami**** with the bank, I decided to go with FNB for the business account. This was a mistake as FNB have gone backwards with their service. They can't even KYC the account and ignore emailed documents. Even phone calls are hopeless as all you get are apologies but no real assistance. I thought all was in order as after submitting my documents, the account appeared on my banking profile and I was able to transfer the initial opening deposit. I then proceeded to successfully repatriate funds from abroad into the business account. To my surprise, when I needed to process payments from the business account, I received an error message. I was informed that the account was frozen as there was an outstanding KYC document. I had sent this document 6 days prior, despite FNB assuring that they will act on this email within 3 days! Once again, follow up emails get ignored. The private banking desk also does nothing to assist, besides empty promises that they will follow up and revert. They never bother to revert to me. I realise this is a different profile but it is pertinently clear to me now that FNB do not prioritise the client experience. As a result, I'm seriously considering finding another bank for both my personal and business banking needs.