FNB Business banking Compulsary tax information

I got asked how can we help you? The problem with that is that they caused the problem by sending the incorrect forms to be completed for the Foreign Tax compliance and the system is so automated that even after getting hold of someone and submitting the correct document I still received a message that the business's bank account is frozen. When you phone the number provided you are hold for 10 minutes plus every time. Sending a mail to the email address provided does not get any response. How can you help me, by responding to my mail or even just giving me a call.