jJ
jbirkenstock J

1 reviews | Active since Feb 2017

28 Feb 2017, 13:04

FNB business banking (company registration)

<p>I app**** for cipc registration(compay registration) tru fnb send all my forms made payment on the 26 of jan and i am still waiting for the company to be registerd for over a month every time i call in for a update I get told that the matter is escalted and i will be contacted the same day i have made numerous calls and till today I have not have any feedback from fnb my reff number is 1-1B92BF3 and still waiting </p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Feb 2017, 14:06
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

jJ
jbirkenstock J's update15 Mar 2017, 09:37
Reviewer Update

Since my last interact with FNB I only recieved a call from customer complaints and was promised that my matter will be sorted Asap and untill today they have not kept there promises and im still sitting in the dark

FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2017, 10:59
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender