jM
janine M

1 reviews | Active since May 2010

07 Mar 2018, 17:32

Fnb business banking application is a joke

Trying to move my business account to FNB business. Battled internet. Called and was told 2-3days it would be open. Been trying since Jan 2018. 11 times I have sent documents they require. When they get documents they asked for, they say it is wrong. Try calling to sort it out, they say resend documents. Don't fall for their marketing it is misrepresentation. Don't even try to get them to come see you either. Perhaps a different bank will want my business

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2018, 08:29
Official

Hello J Michel ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***