FNB BUSINESS BANKING - APPARENTLY THEY HAVE ENOUGH CUSTOMERS.

I have a client that registered 2 new companies on CIPC in August 2022. I advised them to choose FNB as their Business bank for both newly created companies. What a mistake!!! If these 2 companies are not sorted out today, then I will never again refer anyone to FNB Business Banking again, and will rather advise them to stay away as it seems FNB Business Banking does not need more customers.

The one company's account was - according to FNB - successfully opened after receiving the documents as required for opening a new account. From then until now, we have not received ANY documentation. We don't know the new bank account details, nothing!

The second company we received the email regarding the documents needed for opening the account, on 2 September. Which we sent on 4 September. Since then, it was a hassle and a struggle to get ANY feedback as no call centre agent "is able to see the process on this account". R150+ on airtime to FNB Business Banking to try and find out where we're at with this account, and nobody can give us any answers as "they are not allocated to this account". Until now, STILL NO ACCOUNT OPENED. NO confirmation, NO banking details received, NOTHING!

These businesses are currently standing still as we don't have any banking details.

If we do not receive any feedback regarding these 2 accounts and receive our banking details for both accounts before the close of business today, we will rather take our businesses to another bank that are willing to help us.