CO
Carin O

1 reviews | Active since Jun 2019

21 Jun 2019, 09:55

FNB Business Banking and Registration offers a service that can't be delivered on

Shocking. Offers a service to register your company online and open a Business Account for you. Me, as client PAY for this service and then NOTHING gets done by FNB. When you call for a status update you get rude answers and then get told that the mailbox was full - however I got a response e-mail stating that my e-mail has been received and that they will respond within 3 days. The 3 days are normally 6 days - and only once I had to phone to follow up and log a complaint. I have never experienced such bad service from any of the other big banks. FNBs Internet advert states within 10 working days - we are now on 14 days and the process has still not been finalised.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2019, 11:31
Official
Good day Carin Oelofse

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards, 

Hello Peter Complaints Team

*** 
CO
Carin O's update24 Jun 2019, 08:59
Reviewer Update
Good Morning,

Please can I have some feedback and ACTION from FNB - as responding to our e-mails does not mean anything if you don't DO SOMETHING. Still no feedback - NOTHING!!!!!