FNB Business Banking (Account Opening Department) the worst

On the 19 of September 2018 I opened a business account online and the sales department was very efficient in assisting, the account was opened successfully but blocked pending submission of supporting documents. And I would like to applaud the sales department for the good work. On the 20th of September 2018 I submitted all the supporting documents as per the email sent to me. On the 1st of October 2018 when I followed up with the FNB Business contact centre I was informed that the account opening department has sent me KYC form on the 25th of September 2018, which I haven't received even to date and that I should contact them to resend the KYC form. And on the 04th of October 2018 I contacted the account opening department, which acknowledged receipt of all the required documentation and was informed that the documents were sent to the account finalization department and to date, 16 October 2018 I am still waiting for the account to be finalized. Following up again on the 15th of October 2018 the contact centre advised that I should contact the account opening department. I received the card a long time ago but am still without an account. PLEASE HELP.