FNB Business banking account

This has been the absolute worste experience I have ever had with a South African bank. I opened a business account with FNB a couple of years ago and have been struggling with my account ever since. FNB has by far the most difficult online banking system and accompanying services I have ever seen. When I changed phones and had to download the online banking app on my new phone things really started to get incredibly frustrating and difficult.

I had access to my online banking website but could not log in due to having to verify my login through my banking app on my phone, which I could not do due to me having a new phone that was not linked. In order to link my new device I was instructed to reactivate my online banking website, which logged me out of both my phone and my computer, after 2 weeks (yes TWO) of back and forth with the bank I eventually found out that I have an account manager allocated to my account (and have had this person since opening my account but never knew of her and FNB have never mentioned this). She actually assisted a lot and helped me get to the point where I started, being able to access online banking website but needing to verify through my device (which still was not linked). After two weeks to end up in the same place as I started is ridiculous. I hope that this is seen by anybody thinking of opening a business account. I have business accounts with other SA banks as well and have not had nearly as much frustration than I have had with FNB. At the time of writing this, my problem is still not fixed and I still cannot access anything on the FNB online banking. Also I have to mention that I am living in the Netherlands and thus could not go into the bank in person, however I believe that this is something that should be able to be sorted out much quicker than 2 weeks even if it is through email or phone calls